I don't know about you guys, but there is nothing more exciting than running a promotion. I love brainstorming for ideas, scouring through online and offline media looking for something I can design and translate to suit my business and then of course launching and watching the people 'roll in' (no pun).
To me that's the fun stuff; but without some basic infrastructure to capture my new prospects, it can all be a huge waste of time, money and a poorly organised business will ultimately be damaging to a reputation.
"You were born to win, but to be a winner, you must plan to win, prepare to win, and expect to win." - Zig Ziglar
I have a question for you...Is your fitness or personal training business
ready to grow?
Off the top of your head you might answer "Hell Yeah It's Ready, Show Me The Money!" But think about this; if you ran a promotion or did some marketing and you had 300 people phone or stop by your business in 1 day, how many would you have to turn away?
A friend of mine recently ran a promotion and they had 350 enquiries in a very short period; over just a few days. I know that they booked a large percentage in for consults and sessions (because they're awesome) though I would have to assume that quite a few must have slipped through, because this incredible result was completely unexpected.
With any promotion, you can try to assume what the response will be like, or if you've run a similar promotion in the past; calculate.
I've put together a simple checklist that you can implement to make sure that your business is actually ready to grow by capturing the precious prospects that come along.
10 Must Haves BEFORE You Run Your Next Promotion.
1. Business Cards:
I don't care what anyone else says, you still need business cards and plenty of them. Have some in your wallet, on the front desk, in your glove compartment every where!
Personal Trainer Business Cards
2. Information Sheets, Tri Folds:
Your business information nicely presented in a trifold brochure is always a must have. You can be conservative on who you give these to as they do cost slightly more than a business card or A5 print out, but some prospects deserve in fact, some will demand something like this.
How To Make Free Fitness Brochures
3. Someone To Answer Phones:
Sounds simple enough, but what if you're booked solid with clients and you're launching a one day sale? Have a friend help you out, but make sure they're clear on what they have to say/ask. If you do have a friend that knows very little about your business answering your phones, instruct them to simply get information on your behalf to call back via a checklist.
4. A Clear And Professional Voicemail Set Up:
It's amazing how many people don't have a voicemail set up. You don't have to sound like Sean Connery or some crazy, over-caffeinated energizer bunny; just a simple thank you/welcome message and ask the caller to leave their details {name, phone number and a brief message}.
5. Appointment Cards Printed:
Now that you've spoken to and hopefully booked in some of these prospects, where are you what are you giving them to remind them of your appointment? A well branded professional appointment card is a must, especially for new clients.
It makes you appear more professional and they're also great for branding purposes.
6. A Specific Lead List For Call Backs And A Pen:
Print out a template sheet and keep it near your phone to write down names, numbers and some details about every call you receive.
7. Clip Boards And Pens:
Clipboards are a high theft item! No one knows why and it baffles criminologists around the world, but that's no excuse not to keep them. Someone needs to invent a long elastic or retractable cord that attaches to these things so they always go back to the same spot, but either way...invest in several.
8. Sales System Perfected:
When was the last time you practiced your sales presentation? The sharper and more confident you get at presenting your business and service to prospects the smoother, more professional and faster you will close the deals.
9. Promotion Within A Promotion:
Running a promotion that generates leads is one thing, closing them is another. Sometimes it's handy to arrange a promotion within a promotion, meaning that when they nibble on the original offer, you hook them with the second.
10. Adequate Signage So That People Can Find Your Business:
Again, seems very simple, but how easy is it to find your business? I have been to studios and gyms in the past when I've had the address and still couldn't find them. Do you have adequate signage and directions? Is there a nearby landmark? Do you have a google maps image that you can send in an appointment confirmation email to prospects?
Use this checklist to run through your
fitness business right now and see how you stack up and again before you run your next promotion and you will be prepared for all of your leads.
Have I missed anything? Do you disagree with the items I've listed? I'd love to read your comments below and as always, please share this article on facebook and twitter by clicking the icons at the top of this post!
Have a great day!
Ben