The client/personal trainer relationship is unique in many ways. We're generally privy to the life story of our clients; their hopes and dreams, their personal and work life frustrations, their physical goals and problems whether we like it or not.
To establish a level of trust we encourage our clients to open up and share, to express themselves; this is a quintessential part of being a personal trainer.
But what about when your clients ask you about your work life, your goals and dreams, your personal life? Is it necessary to open up as they do to you? Is it good business sense to express your work frustrations?
Too Much Too Soon
Some trainers might feel that telling their clients their life story right off the bat is a way to strengthen a professional relationship and in some way encourage their clients to open up also.
But what if it doesn't work out? A rule of thumb is to never disclose anything that you would not want revealed to anyone else.
Ask Yourself Why You Want To Tell Your Clients Something
More often than not, when people disclose certain types of information (normally personal), it's about them, not the immediate relationship.
Sometimes we want to express ourselves to alleviate our own guilt or stress, so ask yourself, how is telling your client about your personal life moving your hard earned business toward it's goals?
Sure, share your professional accomplishments, even talk about what you did on the weekend; but what time you got home, who you woke up next to and the content of the texts and pictures sent to your phone have no place in training session conversation.
That's sharing out of the way, but what about things you flat out shouldn't do or discuss in a professional business situation:
Don't Be Dishonest
It sounds obvious enough, but if you feel you have to make up stories or experiences because you believe clients won't want to work with you otherwise, your doomed right from the start.
If you know how to do something, sell it, if you don't, learn it. You might be surprised to know just how small this fitness industry is, take my word for it.
Never Criticize Past Or Current Clients
Even if you've had clients that were complete nut jobs, keep it to yourself. If you must talk about them, or your client asks you about a funny experience, make it light hearted, but never speak poorly.
If you start whining, complaining or humiliating someone, your client could draw the conclusion that you discuss your relationship with other clients or even worse...your client might know or be related to that person.
Never Criticize Your Colleagues
This would have to go without saying, but no matter what you see other trainers do with their clients, if it's unsafe or inappropriate, mention it to their manager to address or approach them yourself, but don't talk to your clients or colleagues about them.
This probably seems like common sense to you guys, after all, you're fitness professionals with ambition and common sense, that's why you read blogs like
My Business Is Fitness. But I'm sure you've seen or know of trainers that over-share, or that give the rest of us a bad name...do them a favor and email them this article :)
Have I missed any fitness faux pas? What advice would you give to a new trainer? Please leave a comment below and like I mentioned, if there are some trainers out there that you feel should have a read of this, share it on Facebook and Twitter by clicking the icons up top!
Thanks for reading!
Ben